Hourly activity information isn't matching

[SteveLI1956]

This is at least the 3rd time I’ve reported that my hourly activity on the Fitbit and the sync do not match. I think the issue is when you complete the steps close to the end of the hour the Fitbit will show steps completed and record say 9 out of 9 hours. If any of those hours were completed close to the end of an hour, the sync may not capture that hour and will show say 7 or 8 out of 9 completed. It’s wrong, annoying, and an ongoing issue you seem incapable of correcting, regardless of how often it’s been reported.

UPDATE: I completed 9 out of 9 hours today. Why is the sync showing 7 out of 9? Ridiculous! I'm constantly reporting this and you do nothing to fix the syncing issue. I’m seriously considering purchasing a new device from a competitor once this quarantine is over.

Moderator edit: subject for clarity

[SteveLI1956]

I reported this several weeks ago. My charge 3 shows 9 out of 9 hours yet when I synch I get 8 out of 9. The missing hour is random. Seems if I don’t complete my steps until it’s within the final 10 minutes it’s hit or miss whether they will get counted. It’s annoying and an ongoing issue Fitbit seems unable or uninterested in correcting.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @SteveLI1956. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

We totally understand where your concern is coming from. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[AlejandraFitbit]

It's great to see you here, @SteveLI1956.

I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I understand how are you feeling and appreciate the updated regarding this matter. We have escalated to our team and once we have any type of information, we will be glad to share it with you. In the meantime, your patience and understand will be much appreciated.

Let me know if you need anything else. 

[paradi]

I've been getting my fitness reports reports for two years now. And today I've noticed how messed up these reports are. It's a joke. For example: 

8,982 total steps Avg. 1,283 steps per day.  ▼22,615 fewer than last week

once I click on Dashboard, it says (for the exact same week):

30,650 total steps Avg. 3,926 steps per day. 

This has happened before, but what really gets me mad and leads me to write is that my sleep graph doesn't match the totals given to me below the graph. And 3 days are completing missing for no reason at all (May 6 - May 8, 2020). Remember I've been checking weekly for 2 years and have never seen such a mess! What's going on?