help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hourly activity information isn't matching

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-15-2020 03:33 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-15-2020 03:33 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

Hi,

Yesterday I completed 9 of 9 active hours and my tracker notified me of this at the end of the day but when I looked at the app this morning it only says 250 steps were completed for 6 of 9 hours and the first 3 hours of the day were showing I hadn’t completed the steps?

 

I’ve tried restarting the app, restarting my Fitbit, force-syncing but no luck. Any advice would be appreciated?

Thanks

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-22-2020 08:13

‎04-22-2020 08:13

Welcome to the Community, @Paul82.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this hourly activity issue. We have escalated this to our team, once we have more information about it, we will be glad to share it. In the meantime, your patience and understanding will be much appreciated.

 

Let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes