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Hourly activity information isn't matching

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‎04-22-2020 18:03 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-22-2020 18:03 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

I have my Charge 3 set for 12 hours of activity (6 am - 6 pm) each day.  I check it every hour to ensure I am moving the 250 steps. Today the Charge 3 confirmed I completed all 12 hours (it even sent me a congratulatory message). But when synced to the app on my smart phone it only shows 11 hours of activity. Why don’t they sync correctly?

 

 

Moderator edit: subject for clarity

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‎05-06-2020 10:25

‎05-06-2020 10:25

It's great to see you around, @TrilogyBill.

 

I am sorry for the delay in response. Regarding this issue, we have escalated this to our team, once we have more information about it, we will be glad to share it with you.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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