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How can I correct it the steps lost after Fitbit sync during midnight?

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‎02-11-2020 18:57 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-11-2020 18:57 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

It happened several times in the past, but last night I lost ~5500 steps! I have over 21000 steps before midnight, walked upstairs to bedroom, and sync with my android phone (Motorola) after 12:00am. When I checked the steps YESTERDAY, it changed from 21000 to 15500. Does anyone know how I can fix that?

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‎02-13-2020 06:46 - edited ‎02-13-2020 06:46

‎02-13-2020 06:46 - edited ‎02-13-2020 06:46

@SheldonSpock Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your missing steps. This is odd. Did you log any activities on your account? Do you have any third party apps linked to your account? Do you have an additional Fitbit device linked to your account? If so then the activities could have overwritten your tracker data.

 

Let me know how it goes.

Alvaro | Community Moderator

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