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How do I clean my Charge 3?

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‎02-09-2020 14:29 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

‎02-09-2020 14:29 - last edited on ‎09-22-2020 14:21 by Fitbit Moderator

Hi all, I just got my Charge 3 because my Charge 2 died. The cleaning instructions said wipe with mild soap? What's mild soap? Also when I have a bath or shower, I'm taking it off. I clean it daily with alcohol after my shower/bath. Is this OK? Thx

 

 

Moderator edit: subject for clarity

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‎02-09-2020 16:03

‎02-09-2020 16:03

See Wear & Care .

FOR ELASTOMER BANDS: 

  • Regularly clean your band and wrist—especially after working out or sweating. Rinse the band with water. Do NOT use hand soap, body soap, dish soap, hand sanitizers, cleaning wipes or household cleaners, which could get trapped beneath the band and irritate skin. Instead use a soap-free cleanser like Cetaphil to clean the wristband. Always dry the band well before putting it back on.
  • To remove buildup of lotions and oils (such as sunscreen, insect repellent and moisturizers) that can be trapped beneath the band, we recommend that you use a soap-free cleanser like Cetaphil Gentle Skin Cleanser or Aquanil. Rinse thoroughly and dry well.
  • For tough spots, stains or buildup on your band, scrub with a wet, soft-bristled toothbrush.
  • For light-colored elastomer accessory bands, minimize direct contact with dark-colored clothing, as color transfer may occur.
Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-10-2020 07:35

‎02-10-2020 07:35

It's great to see you here, @Carolxi and @JohnnyRow, thanks for the input.

 

I was able to see here that our friend @JohnnyRow provided some instructions about your cleaning inquiry. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

 

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-13-2020 13:28

In response to JohnnyRow

‎02-13-2020 13:28

Hi, yes, this is in the manual. I've also been told to clean the contacts with alcohol. Is cetaphil a skin cleanser. I use a kleenex, dampened (not soaked) with alcohol. On the back of the tracker and the part of the band that touches the skin. I also clean that part of my wrist with alcohol. An on line helper said this was fine . I just don't know why we have to use this cetaphil.

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