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Charge 3 display getting dim

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‎02-08-2020 10:13 - last edited on ‎09-22-2020 14:19 by Fitbit Moderator

‎02-08-2020 10:13 - last edited on ‎09-22-2020 14:19 by Fitbit Moderator

Display unreadable in daylight in "norm" and "Auto". "Dim" nearly unreadable in total darkness. Frequent need to re-pair with phone. Having to wear 2 watches.

 

 

Moderator edit: subject for clarity

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‎02-09-2020 04:12 - edited ‎02-09-2020 04:12

‎02-09-2020 04:12 - edited ‎02-09-2020 04:12

Welcome to the Forums, @Sacramento_Jim.

 

Thanks for letting us know about the issue you are experiencing with your Charge 3 display getting dim and for the efforts in trying to fix this. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-09-2020 10:52

In response to AlejandraFitbit

‎02-09-2020 10:52

Checking the forums - this problem has been happening for a number of
months. Are we actually looking at a fix or a Charge 4 coming out?
L. J. "Jim" Heffelfinger
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