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How do I export my Charge 3 information?

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‎04-17-2020 04:20 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 04:20 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hello,

When I export my Fitbit data, it will show the data from 10 pm the previous day until 10 pm on the measured day. So if I'll export today's data it will show 10pm yesterday untill 10 pm this evening. Does this mean there is a 2-hour delay in the data? So 10pm yesterday is actually midnight?


If I look at my measures heart rate I just doesn't make sense? It would make more sense if I add 2 more hours. I hope my explanation is understandable.
Greetings,
Zoë

 

 

Moderator edit: subject for clarity

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‎05-01-2020 05:36

‎05-01-2020 05:36

It's great to see you here, @Klimmendaal.

 

I am sorry for the delay in response. Can you please be more specific about the issue you are having at the moment of exporting your data? In the meantime, you can check the article: How do I export my Fitbit account data?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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