How do I get my guarantee to work?

[unspun]

I bought my Charge 3 online in Indonesia in April. The unit now has two problems: horizontal lines across its screen and a refusal to synchronize (phone always says device cont be found). I’ve tried to get a replacement but the local Service Center in Jakarta insists that I must have the receipt and the box  it come in to process my claim. I’ve not kept them and hence do not know my serial number that he says he needs to process the claim.

Any suggestions on what I should do?

[LizzyFitbit]

Hi @unspun. Welcome! It's nice to see a new face around the forums.

Thanks for sharing the issues experienced with the Charge 3 and for your efforts in returning it with the retailer. While we're unable to influence retailer policies, I've contacted our Support team so they can create a case and provide you with further assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

Have a nice day