01-15-2023
07:42
- last edited on
02-19-2023
10:55
by
MarreFitbit
01-15-2023
07:42
- last edited on
02-19-2023
10:55
by
MarreFitbit
Hi,
I have lost recently lost my Fitbit Charge during security checks at an airport. I contacted the Lost and Found office of the airport as soon as I realized I lost the device, but they don't have it.
I take for granted that it's lost and I have seen from other posts on the forum that there is no way to block it from remote o localize it (unless it's in the bluetooth radius from the phone).
My question is: is there at least a way / process to report to fitbit that my specific device is lost so that (hopefully) they can put it in a list of lost / stolen devices? I've searched in the app and on the web application and it seems there is no direct work to report a lost device.
Thanks.
Moderator Edit: Clarified subject
01-15-2023 10:01
01-15-2023 10:01
here are the support contacts I've gleaned over the years on the forums.
when there is someone available, chat is an option. Phone or Twitter works well, too.
https://myhelp.fitbit.com/s/support?language=en_US
Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options