01-15-2023
07:42
- last edited on
02-19-2023
10:55
by
MarreFitbit
01-15-2023
07:42
- last edited on
02-19-2023
10:55
by
MarreFitbit
Hi,
I have lost recently lost my Fitbit Charge during security checks at an airport. I contacted the Lost and Found office of the airport as soon as I realized I lost the device, but they don't have it.
I take for granted that it's lost and I have seen from other posts on the forum that there is no way to block it from remote o localize it (unless it's in the bluetooth radius from the phone).
My question is: is there at least a way / process to report to fitbit that my specific device is lost so that (hopefully) they can put it in a list of lost / stolen devices? I've searched in the app and on the web application and it seems there is no direct work to report a lost device.
Thanks.
Moderator Edit: Clarified subject
here are the support contacts I've gleaned over the years on the forums.
when there is someone available, chat is an option. Phone or Twitter works well, too.
https://myhelp.fitbit.com/s/support?language=en_US
Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options
Best Answer