How do I reset the clock?

[chadders]

How do I reset the clock, as I haven't used my Fitbit for a while?

Moderator edit: Updated subject for clarity.

[WendyB]

Welcome to the forums!

A restart will normally fix the problem

Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help

On the computer: Go to the Dashboard and click on the gear and choose settings from the drop down. Scroll down to time zone Change it to a different one. Sync it. Go back in and change it to the correct one and sync again

Phone: Click on account upper top right looks like an envelope. Scroll down to advanced settings and do the same as above

Also check these steps by @YojanaFitbit

https://community.fitbit.com/t5/Surge/Fitbit-Surge-will-not-sync-on-iPhone-when-manually-change-the-...

Hope to see you around the forums! Join in on the discussions forums!

[chadders]

Hi There,

Many Thanks for your help, much appreciated.

Martin Chadwick.

[YojanaFitbit]

Hey there, @chadders! Welcome to the Family! 

You have some excellent steps to try! If you found any of those steps useful let's mark @WendyB's post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions.

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

Please keep me posted!

[TGfromOz]

Hi there, and thank you for everyone's input, on this most frustrating problem, thus far.

I have tried everyone's suggestions, to the letter, many many times with no success.

I have a Surge running Version 16.34.6.1 with the Fitbit app freshly installed on my Samsung Note 4, which runs Andoid 6.0.1,  that has developed this problem in the last few days, after flying from Melbourne, Australia to Bangkok, Thailand.

Until now any changes in time worked flawlessly, by syncing with my phone, but now no matter how many times we reinstall the FitBit app, on my phone, and go through the suggested steps, i.e. location changes, automatic update off/on/off .including multiple restarts between every change we have no joy. Do you think that wiping the account and setting up from scratch, as long winded and as an absolute last resort, do the job?