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How do I return my Charge 3?

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‎01-19-2020 08:36 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-19-2020 08:36 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

I bought a Fitbit Charge 3 from Argos 17 days ago. I loved the look. However, I am really disappointed with it. The GPS is way out (by at least 600m!), the heart rate is out and the step count is way too high. I left it on the side over night and before I put it on my wrist I had done over 500 steps! 

This is a new watch and I would like to return it as it doesn’t do what it is supposed to do but, Argos are fobbing me off.  Can anyone help? 
Thanks

 

 

Moderator edit: subject for clarity

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‎01-20-2020 07:29

‎01-20-2020 07:29

A warm welcome to the Community, @Emcw.

 

I understand how are you feeling and appreciate the feedback provided about the Charge 3. If you want to have more information about our warranty policy, click here.

 

Now about the issues you are having with your tracker, I suggest taking a look at the help article: How accurate are Fitbit devices? where you will be able to see some tips to make your Charge 3 more accurate.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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