How do I set up a Charge 2 replacement?

[jm02]

Hi there,

I had a charger HR , set up on my system and it went faulty , fitbit offered me another but I chose to upgrade to charge 2 can it work on the old set up I had on my phone and if so what do I do ?,

or do I have to set up completely new as I do not wish to loose all the data I had from the last on ?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hey there @jm02, welcome to the Fitbit Community!   You can keep the old account and just set up the new Charge 2 without losing any previous data. Here are the steps:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Let me know if there's something else I can assist you with!

[HappyDoppy]

I've removed my Flex and now I want to add my Charge 2. I seem to be having a hard time following the "add a new device" instructions. I got as far as the app for my phone but it didnt take me any farther. 

Now what..

[MarreFitbit]

Thanks for jumping up here @HappyDoppy and following the suggestions! I'd recommend taking a look at this post and try those steps listed. 

If by any chance you got an error message when trying to pair your Charge 2, please provide me with a screen shot of it so I can go from there. 

I'll be around! 

[jm02]

Hi Maria,

Thanks for the help it worked 

cheers

[AndyR56]

Thanks MarreFitbit,

This has just help me too.

Andy

[MarreFitbit]

Great news guys @AndyR56 @jm02, I'm glad to hear this worked for you both! 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping! 

[joray76]

Was able to switch to the new Fitbit Charge 2 with this answer.

I want to know how I can replace the faulty battery in the old charge 2, so that I can salvage it for someone else to utilize the product.  I wasn't happy about having to purchase a new Fitbit to eliminate charging the battery 2-3 times a day.

[GadgetGreg]

Does this work if you are upgrading from a Charge 2 to a Charge 3?

Does the data merge or is it kept separately?

If I give my Charge 2 to my spouse, will my Charge 2 data disappear?

Thank You!

[joray76]

Surprised to see a reply as that was posted months ago. Figured it out.
Thanks