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How do I setup an used Charge 3?

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‎12-20-2020 20:01 - last edited on ‎12-21-2020 07:04 by Moderator Alum

‎12-20-2020 20:01 - last edited on ‎12-21-2020 07:04 by Moderator Alum

I got a Charge 3 from my niece, she never reset it. It still has her email linked to it. how do i fix this please? I have been waiting over an hour for someone from help desk.  any advice would be great.  please and thank you

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-20-2020 21:11

‎12-20-2020 21:11

Hi @claw76   read this article - click. Have her remove the device from her account, too.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-21-2020 07:06

In response to Odyssey13

‎12-21-2020 07:06

Welcome to the Community, @claw76 and @Odyssey13, thanks for the input.

 

You can reset the unit by following the steps provided by our friend, but you can also just set the device up without any problem by following the steps in the help article: How do I set up my Fitbit device?.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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