12-20-2020 09:31
12-20-2020 09:31
My charge 2 is not tracking sleep. It shows that it synced but no data on sleep. I turned it off while charging like suggested. Still not syncing sleep. What can I do?
12-21-2020 03:08
12-21-2020 03:08
@DanaDG I hope you're doing well!
Let me help you with this and thank you for troubleshooting this issue. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.
Let me know how it goes.
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