How do I turn off the device lock on Charge 3?

[Slockridge]

I recently turned on my device lock and now I can’t turn it off. I only have the option to change the pin, not disable it. I’m using the Fitbit app and an iPhone if that makes a difference. Thanks for any help. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Slockridge, it's nice to see you here! Thanks for letting me know you're using the Fitbit app for iOS. 

Your Fitbit device prompts you to enter your PIN code based on your device lock setting:

• Enabled: Each time you put your device on your wrist.
• Enabled for Fitbit Pay: First time you make a payment after your put your device back on your wrist. 

Note that your card issuer may require you to re-enter your PIN code to authorize a payment. 

To change the device lock setting:

1. From the Fitbit app dashboard, tap the Account icon > your device image.
2. Tap Device Lock.
3. Tap to change your device lock setting.

If this does not work for you, can you please send me a screenshot showing the options you have available in the Device Lock section?

I'm looking forward to your reply.

[Kishoregvk]

Enable for wallet only radios button is selected and disabled.

i get only option as Button to change pin, no option for disabling pin. It is quite irritating as pin is asked for every payment

[Jaebee]

Taping the 'device lock' doesnt give you the option to turn it off, just to change pin. 

 

[Rayen1944]

I followed your steps and it just gives me the option to change pin, I just want the setting to be on enabled so I can enter it every time I wear it, I don't want it for fitbit pay 

[ArpanGhosh]

I see this same reply everywhere without a working solution. Kindly address this issue which is causing the same trouble even with charge 4 

https://community.fitbit.com/t5/Charge-4/I-can-t-enable-or-disable-Fitbit-device-lock-I-want-it-to-a...

I hope You have an answer. Thank you. 

[Artycraft]

Spoiler

The only thing that shows up is enable only for payment

[WilsonFitbit]

Hello everyone. @Artycraft. Welcome to the community forums. 

Thank you for the information. It seems that you sent a video but I'm unable to open it or watch it. In this case, if you can't unlock your Fitbit device following the instructions here: How do I unlock my Fitbit device with my phone?

I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the steps you've followed, this way they can assist you from there. 

[MartaHarper]

I was the same, only given the option to change the pin but not turn off the setting. While I was waiting to find an answer on Google and this Fitbit Community, the screen in my App showed me the option to disable the PIN and have it on only for Payments. Leave the App open on that section for a few minutes... I hope it works for you too.