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How do you delete all previous Data from Charge 2?

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‎02-25-2017 15:18 - last edited on ‎09-09-2020 10:13 by Fitbit Moderator

‎02-25-2017 15:18 - last edited on ‎09-09-2020 10:13 by Fitbit Moderator

How do you delete all previous Data from Charge2...to start completely over

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎02-25-2017 15:27

‎02-25-2017 15:27

@vmb, the data is not stored in the Charge 2, but is stored on the Fitbit server each time the Charge 2 is synced. The easiest way to start over would be to create a new, separate account on Fitbit, using a different email address, and then add the Charge 2 to it. 

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‎02-28-2017 08:43

In response to USAF-Larry

‎02-28-2017 08:43

@vmb I hope you're doing well! Additional to @USAF-Larry's suggestion you can also contact Support to request the deletion of your account so you can use your same email address to create a brand new account.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-10-2020 15:27

In response to AlvaroFitbit

‎02-10-2020 15:27

Hi, I am having the same problem. Today I received a used fitbit. The previous owner did not remove their account. So now I come along and create a new account and connect the fitbit charge 2 to my new account. All the previous owner's steps, and badges are connected to me. 

I would think that I could just delete this from my account, but there is no place to do this. Seems like a simple thing to be able to do from a dashboard, but looks like no one has created this as a feature. 

I would like my fitbit awards and records to reflect my own accomplishments, not someone else's.

Any solutions would be greatly appreciated.

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