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How does MobileTrack sync?-Charge 3

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‎09-19-2021 14:48 - last edited on ‎09-20-2021 14:51 by Fitbit Moderator

‎09-19-2021 14:48 - last edited on ‎09-20-2021 14:51 by Fitbit Moderator

I’m having to use the mobile tracker until my replacement bands for my Charge 3 are delivered. 1.  When using the mobile tracker, do the steps/distance not show automatically on the dashboard as when wearing the device? In other words, steps/distance are only added when you manually sync? 
2. When walking on a treadmill (or anywhere for that matter) - the phone just has to be held or on your person to track? 

 

Moderator edit: updated subject for clarity

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‎09-20-2021 14:50

‎09-20-2021 14:50

Welcome to the Fitbit Community, @cvaughn1629.

 

Thank you for the information provided.

 

1. When you open the Fitbit app, your phone's data automatically syncs with the app.

 

2. It doesn't make any different where you wear your phone. Phone manufacturers haven't suggested that the location of the phone affects step count. 

 

For more information about MobileTrack, please visit this article.

 

If you have any other question, please let us know.

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