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How long does a band claim process take?-Charge 3

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‎02-01-2021 10:35 - last edited on ‎02-01-2021 16:17 by Fitbit Moderator

‎02-01-2021 10:35 - last edited on ‎02-01-2021 16:17 by Fitbit Moderator

I just submitted a claim today for my Fitbit Charge 3 band that has been cracking ever since I got it. How long does the claim process take (from being reviewed to delivered)? 

Any help would be appreciated. 

 

Moderator edit: updated subject for clarity

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‎02-01-2021 16:16

‎02-01-2021 16:16

Welcome to the Fitbit Community @16asutton.

 

Thanks for the information provided.

 

There is no timeframe to provide you with but our team will do their best to provide assistance to your case as soon as possible.

Thank you for your patience while dealing with this situation.

 

Feel free to contact us back at any time.

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