How long does replacement take in India

[taggy]

My ChargeHR band just peeled away and Fitbit team was gracious in offering a replacement. How long does it take for replacement to come in India? Anyone has an experience?

[Sachinj]

Hi, I have a blaze and had requested for a replacement as have  been facing some battery issues want to know in how many days will I get a replacement pebble in India.

[Vips2810]

I have Charge2 and for me it took 7 days after submitting my faulty pebble at warehouse personally. If you are sending fauly is pebble by courier, add local courier time as well.

[runner_88]

I took only 24 hours to receive my replacement fitbit blaze pebble. I raised a request yesterday morning and today morning I received it. Looks like they are procuring replacement blazes in India as well.

P.S.- I live in NCR and package was shipped by Ingram Micro and it was delivered by BlueDart.

[Asma95]

Hi Vips,

I have asked for a replacement fitbit as well and I was asked to fill a KYC form. Were you charged anything on delivery? And were you sent the KYC form by them? 

Thanks

Asma

[Vips2810]

Hi Asma,

No. I have not been charged any single penny for replacement. They may ask you to fill the form and deposit the pebble without strap at their local logistics partner.

You may get the replacement within a week.

Regards,
Vipul

Sent from my iPhone

[Asma95]

That sounds great!
Hope I have a similar experience without much trouble.
Thank you!

[Vips2810]

All the best! Cheers!!

Sent from my iPhone

[Sachinscja]

Hi , there is no delivery charges! And kyc form is submitted by mail in the
time of customs clearance! It take me around 20 days to come from the date
of shipping! Thank you

[Asma95]

Hey,
Thank you for the info! 🙂

[Asma95]

Did you have to send your fitbit back too?

[Vips2810]

Yes. You need to send only the pebble (keep strap with you). Unless you submit that back, they wont send the replacement.

Sent from my iPhone

[SantiR]

@Asma95 Welcome to the Fitbit family! Thanks for taking the time to post your inquiries about that process. I'm really glad to read that you found some help on this thread and that users shared their experiences with you. It's great to see how the Community helps each other.

@Vips2810 I hope you're doing well and welcome to the Fitbit forums @Sachinscja. I just wanted to thank you for sharing your experiences and help on this thread. Thanks for your contribution, I'm sure other user will find this helpful.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[Manishkmal]

Hi,

I hope you got the replacement.

I am also facing an issue and Fitbit has offered a replacement. Just wanted to know if you had to pay the custom duty? What documents did you submit as an address proof? How long did it take for the delivery? Any other issue did you face at the customs? 

[Adi24]

Hey Vipul. i had actually asked for help from fitbit support through the app for my fitbit charge 3 since its display wasnt turning on . so i got a quick reply telling that they would offer a replacement for the same. and today i got an email saying my replacement order has shipped. and it has shipped from china. thats what made me worried a little. is it safe receiving package from china ? not because of covid, but other reasons . u may understand what am trying to say. please reply soon

regards

adithya