How long does your Fitbit Charge 3 last?

[Redren09]

I really like the concept of Fitbit but I am not happy with how long their products last. I purchased a Charge HR in December 2015 and in July 2016 Fitbit replaced it. When that one stopped working I purchased a Charge 2 in May 2017. When that one stopped working I purchased a Charge 3 in June 2019. The screen on the Charge 3 became very dim and then stopped working in January 2021. I am very disappointed that the product doesn’t last 2 years. I wear it everyday and to bed, never in the water. How long does your Fitbit product last? Thank you! 

Moderator edit: subject for clarity/label 

[WilsonFitbit]

Hello @Redren09, welcome to the community forums! Thank you for taking the time to provide your feedback! 

I'm sorry for the experience you've had! I'd like to let you know that our engineering team ensures that our Fitbit devices go through rigorous testing to ensure that they meet the high-quality standards expected. However, due to some factors that are beyond human control, materials that these devices are made of, also reaches its limitation. Same with other devices, it may encounter a manufacturing issue that we can only determine once the user has experienced it.

Please note that our team is always working to enhance your experience and your feedback is a big part of that process. Definitely it helps to continue working on improvement to our services. 

On a side note, I received information that you have contacted our Support Team. Please note that due to recent events affecting our operations, they may take a bit long to get back to you. Keep an eye on your inbox. Otherwise, you can try to reach out to them through chat or over the phone. Click here to get connected. 

Thanks for your patience. 

[Sandy11111]

I received a Charge 3 in February 2020. In March, 2021, 2 weeks past the warranty, it was no longer working properly.  Because it was past the warranty by 2 weeks, fitbit  offered 35% off a new fitbit.  After reading many other comments, it doesn't appear that the investment is worth it if they they only last a year.

[WilsonFitbit]

Hello @Sandy11111 Welcome to the community forums! 

Thank you for taking the time to provide your feedback. Note that replacement devices are provided for products that have a defect while still in the warranty period. In this case since your device is out of the warranty period, a discount has been offered. If you have questions about our warranty, please check: https://www.fitbit.com/global/us/legal/returns-and-warranty

On a side note, I was able to see that you have reached out to our Support Team. Since you have received assistance from them, I suggest you to update your case if you require further assistance or if you have any additional questions about the outcome of your case. 

Have a great day!