How to restart your Charge 2?

[RodrigoFitbit]

If your tracker has one of the following problems, it may be fixed by a restart:

• Your tracker isn't syncing
• Your tracker isn't responding to button presses, taps, or swipes
• Your tracker is charged but doesn't turn on
• Your tracker isn't tracking your steps or other stats

For restart instructions, choose your tracker below:

Restarting your tracker turns it off and on without deleting any activity data. If your tracker saves notifications, a restart deletes them.

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

[Rich_Laue]

Restart is exactly that, it restarts the firmware in the tracker, it will not change anything already recorded. Especially if it has already been sent to Fitbit. 

[cyd1]

So, is there a solution to this problem then?

[HeydyF]

Hi @cyd1, I hope you are doin' great!  If your tracker is not resetting itself at midnight, probably is because you don't have the correct timezone settings on your Fitbit account, so first of all, I would suggest you to take a look at the instructions on this post to set the correct one. Then, I suggest performing a restart which won't change the data already recorded as @Rich_Laue mentioned, but it will prevent this from happening again. Finally please force sync your Fitbit. 

Let me know if that works! 

[danielleo]

@Rich_Laue I just tried this and when I got to what looks like the settings page it has a delete button but not a replace option, you can also sync or change general settings.

[HeydyF]

Hi @danielleo, I hope you are doin' great! 🙂 So you are trying to set up your tracker as a new device, right? If so, I wonder, are you using the Fitbit Dashboard on your computer? While you answer my question, if you are also using an Android device to sync your Charge 2, I suggest you to follow the steps on this post to set up as a new device your Fitbit. 

Let me know how it goes! 

[Yai]

Hey

my problem stars with not syncing, I try on an off my phone, Bluetooth, restart charge2 and finally delete my tracker from app.

now my phone or other device couldn't see my charge2 and it's still searching

[Rich_Laue]

Hello @Yai let's see what we can do to help. Frst if this happens again never remove the tracker from your account  this is what happened by removing  the tracker from your app. It will never help. The reason the tracker can't be found is the same reason the tracker would not sync. 

I noticed you say "and other devices", not having any more info lets turn sell the devices off but the phone. 

Now lets do a restart of the tracker http://help.fitbit.com/?q=restart OK let's do this 3 times. 

Now lets go to your phones Bluetooth settings and remove or tell the phone to forget your Charge 2, this is the correct way to remove the tracker from your phone. 

Now lets power the phone completely off, then turn on. 

My Idea is to do a restart of both software and hardware in both the phone and the tracker. 

Please give us any updates. 

[Leebie75]

Hi, my charge 2 would not sync this morning, i have tried a reset a few times, logged out and back in and even restarted my phone. I've finally removed it from my Bluetooth list but now my phone will not locate it, do you have any other suggestions please? Thanks, Lee

[HeydyF]

Hi @Leebie75, it is great to see new members around the forums!  I appreciate the time you have taken to try to fix these syncing issues. Beside that, I suggest the following: 

- Reboot the Bluetooth on your phone

- Set up your Charge 2 as a new device 

Let me know if your tracker syncs! 

[Leebie75]

Hi, thanks for your message, after trying everything it eventually decided to sync OK. Thanks for your help and advice! Regards Lee 😉 

[HeydyF]

Hey @Leebie75! Sounds pretty cool that your Charge 2 is properly syncing now! Thanks for the update. 😉 If you have further questions or comments, don't hesitate to keep me posted. 

Have a nice day! 

[MYmoribo]

My fitbit won't restart. It won't charge. It just stays at low battery all day.

I have tried cleaning it. I have tried charging it all day (the battery went to full and the moment i unplugges it, it wouldn't turn back on.. the battery had apparently drained in the 2 seconds it was off the charger)

I have held the button down for intervals, repeatadly pushed the button, and nothing happens. The lights aren't on in the back, and I am at a loss.

The battery died really quick yesterday, but it was tracking a 3 hour hike, so i thought nothing of it.

I have tried everythibg (except restarting, which isn't working) and I just don't know what to do any more...

[SunsetRunner]

Hi @MYmoribo

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[LAG2]

Thanks for the detailed response to the other user. I think it may help me, too. But one question... Will "RESTARTING" my FitBit Charge 2 wipe the data or my profile, etc???

---

@RodrigoFitbit wrote:

If your tracker has one of the following problems, it may be fixed by a restart:

• Your tracker isn't syncing
• Your tracker isn't responding to button presses, taps, or swipes
• Your tracker is charged but doesn't turn on
• Your tracker isn't tracking your steps or other stats

For restart instructions, choose your tracker below:

Restarting your tracker turns it off and on without deleting any activity data. If your tracker saves notifications, a restart deletes them.

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

---

[Rich_Laue]

You profile data,is out on the Internet someplace.

A restart doesn't remove data from the tracker.

[Juice74]

Thank you for the reply. I have returned my fitbit charge 2 yesterday, and will be deleting my account here. Right from the start Fitbit has steered me wrong starting with the online 'quiz' to find out which unit will be right for me. It said the charge 2 would be good for me to track my swimming laps, however, I can't get it set!!  Looking through many of the questions/issues others have had similar concerns. I found more negative than positive with my experience in only a week. Many replies seem to be just stating what is in the manual, and concerns don't really seem to be addressed. Support also seems to be lacking to an extent with Fitbit also. For a few dollars less, I have purchased a Garmin vivo, which is waterproof, and doesn't have the shortcomings I had with the Fitbit. I don't have to have data to sync with my smartphone either, which is an issue with Fitbit. And it is water resistant for my swimming. I thank the moderators for their efforts but Fitbit has just come up short. 

[anniett]

I don't see any button 

[lachierogers]

I connected my Fitbit charge 2 to my phone, it was working fine. But it stopped syncing so I unpaired the two devices. (My android phone and my Fitbit). But I cannot repair my devices. I think it is because my account on my Fitbit is still there.

Any ideas??

[Shadowsurfer]

Omg. How can I thank you enough. This worked. After the new updates, I couldn't sync until now. Thx again.

[USAF-Larry]

Sorry it didn't work out for you, @Juice74.  We'll miss seeing your around the forums.