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How to upload and synch my device

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‎11-22-2019 22:53 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-22-2019 22:53 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

How do I synch my charge 2 to an old account?  I let my charge 2's battery die.  When I charged it up again it wouldn't sych.  Turns out it was tied to an email account I dont use anymore. I had an older fitbit account for my Charge hr and would like to synch it to that one instead.  Anyone know how to do that?  The help function sent me to instructions that dont work. 

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‎11-23-2019 18:14

‎11-23-2019 18:14

Through the app log into the correct email address, and set up the tracker as if it is a new device. 

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