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Charge 2 battery draining

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‎11-24-2019 02:00 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-24-2019 02:00 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

device charges but does not hold a charge 

 

 

Moderator edit: updated subject for clarity

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‎11-25-2019 06:51

‎11-25-2019 06:51

@RAYKANE It's great to see that you've visited the Fitbit Community!

 

Let me help you with your Charge 2 battery draining quickly. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help improve the battery life.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-25-2019 07:04

In response to AlvaroFitbit

‎11-25-2019 07:04

Thanks for your help but sadly the device still did not hold a charge.

I purchased a new charge 3 with a 25% discount from Fitbit. That is some consolation but I am disappointed that my Charge 2 was defective after only 4 years from purchase.

Hopefully, the new Charge 3 will last longer.

Ray
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