Huawei P20 and Charge 2 notifications not working

[leeallwood]

I have just bought a Huawei P20 and when trying to setup the Notifications and sending a test notification it states that the "Notification service not running. A phone restart is required to re-enable notifications on your tracker."

This does actually send the test notification, sometimes up to 20 seconds late but it always sends.

I have rebooted my phone a lot of times and it still comes up with the error.

When receiving calls it rarely notifies me of this but does and since having it, has only notified me of 1 text.

I have tried checking the compatibility list but it doesn't even show my device, not even the P10 which is about a year old.

Can anyone tell me if it works with the phone or there is a fix?

Any help would be greatly appreciated.

[HeydyF]

Hey @leeallwood, let me give you a warm welcome to the Community! As you mentioned, the Huawei P20 isn't on the list of compatible devices, which means that even if you were able to pair your Charge 2 with it, that doesn't mean that it will always sync and the notifications are gonna work. And if they do it once in a while, is because our team still testing on this phone model. However, there are a few troubleshooting that I'd like you to try, just keep in mind that I can't guarantee that it'll work. So please review this post to fix the not getting notifications issue, and review this article for syncing issues. 

Let me know how it goes! 

[leeallwood · Accepted solution]

Hi @HeydyF I followed your list but this didn't resolve the issues I was facing.

I have since figured this out myself.

On this particular phone, it manages the battery and apps running in the background itself, the phone kept stopping the app from running in the background to save battery and thus didn't allow it to send notifications as it wasn't running.

To rectify this just follow the below process and turn this to manual.

Go to Settings > Battery > App Launch > Fitbit

Turn the Manage Automatically option off to Manage Manually and ensure "Auto-Launch", "Secondary Launch" and "Run in Background" are all ticked and then it should allow it to send notifications to the device.

This may be a similar issue for Huawei Phones running their EMUI software.

Thank you for your assistance.

[angadgyani1]

This solution didn't work for me. The test call works but that's it. I haven't got any notification on my P20 Pro. Help please?

[Chile]

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@angadgyani1 wrote:

This solution didn't work for me. The test call works but that's it. I haven't got any notification on my P20 Pro. Help please?

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I am getting the same. Think I am going to have to take the watch back seeing as no new huawei is comparable and I am just out of the return period on my P20. i got 1 what’s app notification and 2 phone calls and that’s it. 

[Csumnall]

Please can you advise when the P20 pro is likely to sync with the charge 2? Is this in development?

Thanks, Caroline 

[Julie88]

I have the same problem with my Huawei P10.. the test call works, but I don't get any notifications.. Help?!

[HeydyF]

Hey guys! @Csumnall, @Julie88, @Chile and @angadgyani1, thanks for posting and for taking the time to try some tips to make your Huawei P20 work with your Charge 2. As I've been mentioning, I can't guarantee that it'll work or not, because as this hasn't been released as a compatible device, if you were able to set up your tracker with it, you may have experience some issues, either with syncing, notifications or GPS. 

I will appreciate you patience into this matter, 'cause trust me, our team is working in order to add more devices to be compatible with Fitbit products, but takes a little bit specially with those that were recently launched. 

Please stay tune guys! 

[Cheena33]

@leeallwood tried changing the battery settings as you indicated. rebooted and still does not work . 

[HeydyF]

Hey @Cheena33, let me give you a warm welcome to the Fitbit forums! I appreciate you have taken the time to try the tips that @leeallwood posted above. 

I can't guarantee that your Charge 2 will work with your Huawei P20, since it isn't a compatible device, however you can try to follow the troubleshooting in this help article: Why won't my Fitbit device sync? and let me know if that works! 

I'll be around! 

[generacionx]

Well, how long do we need to wait?

[HeydyF]

Hey @generacionx, let me give you a warm welcome to the Community! I don't have information about the release of this phone model, the Huawei P20, to be full compatible with Fitbit devices, so in the meantime, I can only suggest you to be patient while our team is working on this. They are always trying to expand the compatible devices list. 

I will appreciate your understanding into this matter! 

[Tarpit]

I have Redmi Note 4 and having the same issue as notifications are not coming on the Fitbit charge 2. Same message coming that restart the phone and still not getting the notifications. Please help.

[HeydyF]

Hey @Tarpit, welcome to the Fitbit forums! Oh! Well, this phone model, the Redmi Note 4, is not a compatible device, so I'm afraid that even if you were able to complete the set up and it syncs, not all of the features will work as if you were using a compatible device. Like in this case, the notifications aren't working fine. Anyways, I suggest you to try the troubleshooting in this help article: My Fitbit device isn't receiving notifications from my phone

Let me know how it goes! 

[Jefegrande]

THANK YOU!

Your battery settings solution worked for my Blaze and Huawei P30

[Skidder786]

Worked on my p20lite. Thanks 👍🏻

[Issacbrock]

Still waiting