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Charge 2 stopped tracking sleep

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‎04-11-2018 19:25 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎04-11-2018 19:25 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

My Charge 2 has stopped tracking sleep. Has not tracked any sleep at all for the past week. This is very frustrating. What can be done about this issue? 

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21 REPLIES 21

‎04-12-2018 05:51

‎04-12-2018 05:51

@lwbnascar3 Welcome to the Fitbit Community! It's great to have you here! You can try restarting your tracker by doing the following:

 

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

 

Make sure you are wearing your tracker and that it has the heart rate set to on or auto. Additionally remember that your tracker will start tracking sleep after it detects an hour of inactivity so if you have a light sleep it may make difficult for your tracker to start the logs. 

 

Finally you can use the app to start and stop the sleep log or manually log it on your account.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎04-12-2018 06:34

‎04-12-2018 06:34

Buy a different fitness tracker. I too have the Charge 2 and it's the last Fitbit product I will ever buy. Sleep tracking doesn't work and it doesn't record stairs. I have followed a bunch of post on this and other Fitbit board and the answers are all the same. Restart the track, update firmware and voila....nothing changes. At least the Notifications and the time still work on mine. such a sad product.

Best Answer

‎04-25-2018 17:00

In response to AlvaroFitbit

‎04-25-2018 17:00

Well my Fitbit Charge 2 has started tracking sleep again. It pulled in that week that I was missing, but does not have the sleep stages for that week - just the duration. Wierd, I didn't do anything different. Sometimes it takes a while to sync. I just use the app on my cellphone when syncing. But it seems to be working fine now.  Thanks! 

Best Answer

‎02-09-2019 05:55

In response to AlvaroFitbit

‎02-09-2019 05:55

I woke this morning and I couldn’t see my sleep for last night. Nothing appears. It is like last night did not happen. I reset my charge 2 by plugging in and pushing button twice. Nada. How do I get my Fitbit to track sleep again?

Best Answer

‎02-09-2019 11:42

‎02-09-2019 11:42

I turned the lights off that tracked my sleep but now I want to turn them back on and don't know how to do it.

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0 Votes

‎08-12-2019 04:47

‎08-12-2019 04:47

Mine hasn’t tracked sleep for 3 days now. What the what??!!

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0 Votes

‎08-12-2019 05:57

In response to Czar100

‎08-12-2019 05:57

There’s apparently been a very recent update to Charge 2 - It seems to be affecting a lot of fitbits, mine included. 

 

I’ve had my Charge 2 fitbit for many months.

 

It has worked perfectly until my sleep record stopped working normally during Friday night, 9th August 2019, now hasn’t worked properly for 3 nights.

It shows a simplified version of my sleep record, says it can’t get a consistent heart rate reading while I slept. On tapping ‘more details’, it shows this message:

 

Error: Error ID: 938959608-60905 (-1729621941)

 

My heart rate, which I see mentioned in some posts, looks absolutely fine for  Friday, Saturday and Sunday nights. I have never done anything to my fitbit that I see mentioned on help sites - I am totally non-technical, so it’s all beyond me.

 

  1. I’ve read about an update to Charge 2 - please remove the update, I really want my sleep record to continue; it’s the main reason I bought my fitbit.

 

Gardgirl 

 
 
 
 
Best Answer

‎09-15-2019 00:59

‎09-15-2019 00:59

Same here. Priblems since recent update of App. Degradation in software. Sleep not tracked any more. Help, or rollback software, but if it is not solved it is my last fitbit product. It used to work great!!!

Best Answer

‎09-29-2019 02:37

In response to S-Man

‎09-29-2019 02:37

Summed it up completely. Had mine since May 2018. It’s had new straps, two replacement pebbles in the first year. I would never buy another FitBit.

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0 Votes

‎10-07-2019 23:03

In response to Minxicat

‎10-07-2019 23:03

Has anyone had any recent trouble in tracking their sleep. I have tried charging as suggested above and pressing button until fitbit logo shows but still doesn't track.

Reluctant to put back to factory settings etc as I want to keep all my history ( had my fitbit for 2.5 years now ).

Best Answer

‎10-31-2019 10:20

In response to AngelaDut

‎10-31-2019 10:20

Same problem.  No more tracking for lat 5 nights.  Had charge 2 for years.  I like it but want this fixed.  I'm on Android so it's not related to iOS 13.

Please help resolve.  Can't just be coincidence.  Something has been inadvertently broken.  

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0 Votes

‎10-31-2019 10:49

In response to bksnot

‎10-31-2019 10:49

I resolved it in the end by simply turning off my phone And switching it back on again.

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0 Votes

‎11-04-2019 10:40

In response to AngelaDut

‎11-04-2019 10:40

My Charge 2 stopped reliably recording my sleep about a month ago.  It's working about 1 night a week and doesn't give sleep details.  Last night I got over 7 hrs. sleep and it recorded the first 1 hr and 5 minutes.  I have tried resetting the device and reinstalling the App but nothing has helped.  I'm going to try something different tonight.

Best Answer

‎11-05-2019 07:05

In response to Rawhide64

‎11-05-2019 07:05

This morning I got full sleep details and the time was accurate.  Yesterday I did this  https://www.google.com/search?q=fitbit+charge+2+stopped+recognizing+sleep&rlz=1C1CHBF_enUS787US787&o...   and it seems to work.  Time will tell.

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0 Votes

‎11-07-2019 06:21

In response to Rawhide64

‎11-07-2019 06:21

My fix only lasted one night.  I've run out of things to try.

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0 Votes

‎11-07-2019 07:45

In response to AlvaroFitbit

‎11-07-2019 07:45

My charge 2 has also stopped tracking sleep. I will try your suggestion for a fix. 

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0 Votes

‎11-07-2019 07:48 - edited ‎11-07-2019 07:49

In response to Vsga5111

‎11-07-2019 07:48 - edited ‎11-07-2019 07:49

GOOD LUCK!  I sure hope it works for you.  Knowing myself I'll try it again to see if I can get to take.  

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0 Votes

‎11-12-2019 09:17

In response to AlvaroFitbit

‎11-12-2019 09:17

I have tried this solution but Fitbit still not tracking sleep.

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0 Votes

‎11-12-2019 09:51

In response to Vsga5111

‎11-12-2019 09:51

I did it a second time and now my sleep has been tracked 3 nights in a row.  I don't know if it fixed it or not but it sure is frustrating when the Fitbit acts up.

Best Answer