03-05-2020
11:28
- last edited on
09-08-2020
10:14
by
MatthewFitbit
03-05-2020
11:28
- last edited on
09-08-2020
10:14
by
MatthewFitbit
Ever since the latest update, I'm having 3 issues with my Charge 2...
1. Somehow I'm getting in anywhere from 1-5 miles & up to almost 10,000 steps while I'm asleep. I woke up this morning with a little over 9,000 steps?! This throws off my "floors", "miles", "cals", "mins" and "days of exercise".
2. It won't track my heart rate or calorie burn (or any data) in the "Exercise" section when I do workout, no matter what I'm doing...running, weights, walking, etc. BUT it counts the calorie burn in the "calorie" section?
3. If I do more than 1 type of exercise in a day (ie: run & lift) it will count each type as a day of exercise...but still without any HR or calorie burn data.
03-05-2020 13:41
03-05-2020 13:41
For #1
Is the Fitbit near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.
You can enter a driving record to get rid of them
Wendy | CA | Moto G6 Android
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03-05-2020 13:55
03-05-2020 13:55
No. It's on my wrist while I sleep. I'm not doing anything different than I've done since I purchased my FitBit August 2019. No fan. No humidifier. No computer. No laptop. No ipad. No difference in my sleep routine/habits except the update about a week ago.