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Huge step count while sleeping? No HR/calorie data while exercising.

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Ever since the latest update, I'm having 3 issues with my Charge 2...

1. Somehow I'm getting in anywhere from 1-5 miles & up to almost 10,000 steps while I'm asleep. I woke up this morning with a little over 9,000 steps?! This throws off my "floors", "miles", "cals", "mins" and "days of exercise". 

2. It won't track my heart rate or calorie burn (or any data) in the "Exercise" section when I do workout, no matter what I'm doing...running, weights, walking, etc. BUT it counts the calorie burn in the "calorie" section?

3. If I do more than 1 type of exercise in a day (ie: run & lift) it will count each type as a day of exercise...but still without any HR or calorie burn data.

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2 REPLIES 2

For #1

Is the Fitbit near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.

 

You can enter a driving record to get rid of them

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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No. It's on my wrist while I sleep. I'm not doing anything different than I've done since I purchased my FitBit August 2019. No fan. No humidifier. No computer. No laptop. No ipad. No difference in my sleep routine/habits except the update about a week ago.

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