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Charge 2 screen went blank

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‎03-12-2020 09:20 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-12-2020 09:20 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Screen went blank but Fitbit still works. Green lights fash on underside, it charges,alarm still goes off and syncs with phone. Tried restarting by holding side button but nothing on the screen . Anyone know a fix

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‎03-15-2020 09:31

‎03-15-2020 09:31

@Gtr71 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 screen not working and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-15-2020 16:06

In response to AlvaroFitbit

‎03-15-2020 16:06

I have cleaned the connections but still no fix.  The green light comes on occasionally on the back.

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‎03-15-2020 23:06

In response to geri5

‎03-15-2020 23:06

This seems to be common problem with no fix they want to tell you about. They offer a 25% discount code and link but turns out it's not a discount as same price to buy a new one off there own  Fitbit web page,,,

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‎03-16-2020 08:31

In response to Gtr71

‎03-16-2020 08:31

Thanks so much for your message.  I am about ready to give up on fitbit.  I have two other issues--one is that my Charge 2 will not report on my sleep, and the other that a year ago I lost five minutes on my clock.  Since then on two occasions I have lost another five minutes, so now it is fifteen minutes late when it comes up.  Thanks again.. 

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