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Inconveniences with Charge 2

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‎02-14-2019 14:06 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-14-2019 14:06 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Hey so I have been wearing a Fitbit for the past 4 years without an issue EVER. 

 

I had a Charge HR, then a Charge 2. I'm on my second Charge 2 because I cracked the screen of the other one early 2018. 

 

BEFORE YOU LINK ME THE CARE INSTRUCTIONS: I clean it well, I take it off to shower, I charge it, it does not get wet. I am not allergic to it. I change out the band every 3 months. In fact I didn't wear it a couple days ago, so I'm fresh off a 16 hour wrist hiatus.

 

I have a burn and blister right under where the charging contacts are - from today. This is a real burn and really unexpected. I want to know if this is an expected/known issue with this unit, if so does it need to be replaced? If it is not a known issue, I have photo documented evidence and I can show you that this is legit and you should know about your product.

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‎02-15-2019 06:21 - last edited on ‎04-02-2025 08:11 by Fitbit Moderator

‎02-15-2019 06:21 - last edited on ‎04-02-2025 08:11 by Fitbit Moderator

Hey @trouble09! It is nice to see new faces around! Oh! I'm sorry to hear about the inconveniences that the Charge 2 is causing to you. On the other hand, I appreciate the time you have taken to clean your tracker. Since the issue persists, I have escalated your case with our Support team so they can further assist you. So please keep an eye on your inbox. 

Let me know the outcome! 

Heydy | Community Moderator, Fitbit
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