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Fitbit not syncing with VirgingPulse app

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‎02-15-2019 07:39 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-15-2019 07:39 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My charge 2 will not sync to my VirginPulse application.  I keep getting an error code. Thoughts?

 

 

Moderator edit: Subject for clarity 

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‎02-16-2019 05:22 - last edited on ‎04-02-2025 08:05 by Fitbit Moderator

‎02-16-2019 05:22 - last edited on ‎04-02-2025 08:05 by Fitbit Moderator

Welcome aboard @Nightmer! What is the error code that you are getting? In the meantime, I'd like you to revoke the access between the VirginPulse app and the Fitbit app, through your account. That might fix this. 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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