Incorrect time displayed on Charge 4

[SatheeshRC]

In charge 4, the time shown in the device is always in GMT when I set the timezone in the app to GMT+530 that is IST.

Moderator Edit: Clarified subject

[Loide]

I have done everything suggested, literally everything, (deleting the app, re-stating factory settings)but the time is still 3 hours ahead. Clearly the problem is with the fitbit app. Please verify and urgently correct this problem

[Chandrasek]

Yes what Mr Satheesh reports is correct. From 2pm indian time today, I too have only GMT as time on my watch. Any number of time you change it through location and time zone it remains unchanged. But, when I change it to NY time, it changes. 

[Chandrasek]

🙂 u do it any number of time, it is GMT for me at Chennai. 

[Mmchfour]

I am also facing the same problem with my charge 4. Have tried syncing rebootimg etc but no joy. It continues show only GMT and not my time zone which is IST 

[Chandrasek]

One funny finding is... I changed my Location and time zone to NY. It works fine. But when I again changed it to India and Kolkatta time, it shows GMT. Whoever does the code changes, please test it wholesome, please. 

---

Just for this I have to go to NY. I will try. 

---

In addition to that my fitbit seems to be very hungry and eats away my
exercise hours. I have already reported that. After all those entries were
posted after exercise and I was quite hungry, but the app too is hungry, it
seems. I am a bit angry too. But no one seems to be angry at fitbit's end.

[LizzyFitbit · Accepted solution]

Hi everyone, and a warm welcome to our new members.

Thanks for sharing these details and taking the time to troubleshoot your trackers. I want to share with you that this issue was escalated to our team, and they already got it resolved.

I appreciate your patience and if you continue seeing the wrong time, I'd suggest opening the Fitbit app and pulling down on the Today screen to force a sync.

[Mmchfour]

Thank you. It’s resolved now. Showing correct time 

[LizzyFitbit]

Hi everyone. @Mmchfour It's nice to see you again.

I'm glad your Charge 4 is showing the right time, and thanks for keeping me posted. Because this issue was already resolved, I'm going to close this thread from further comments to prevent any confusion.

If you continue having issues with the time, check this help article which describes some troubleshooting steps that have worked for other members. Keep in mind that you can always start a new thread if you have a different question. Have a good one!