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Incorrect time on device

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‎01-22-2020 03:21 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-22-2020 03:21 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

I've tried reviewing the settings but its still 4 minutes slow. What do I do to change it?

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎01-22-2020 07:38

‎01-22-2020 07:38

Sync it with your device that has correct time.

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‎01-22-2020 18:37

In response to SunsetRunner

‎01-22-2020 18:37

Hi @Pompeyliz, welcome to the Community Forums! 

 

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time that's configured on your mobile device with the syncing process, therefore, by simply syncing your Charge 2 the issue should be resolved just as our friend @SunsetRunner mentioned.

 

However, if the syncing process doesn't resolve your concern, this may also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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