Interval workout calories burned

[HollyDz]

I have tried the interval workout several times and it does not ever log the calories burned in the move cycle but sometimes will log done in the rest cycle. I am using the 20 sec move and 10 sec rest. Am I doing something wrong?

[JuanFitbit]

@HollyDz , Nice to see you here. Thank you for your information and message. 

I'm not quite sure to understand your situation. Please correct me if I'm wrong so that we avoid confusions. 

When you start your interval training, after finishing and syncing it, you don't see the burned calories on the active cycle, but it does on the resting cycle?

I'll be expecting your reply

[HollyDz]

Hi there. Yes that is the problem.

Holly

[JuanFitbit]

@HollyDz , Nice to see you back. Thank you for your confirmation. 

Could you please open your browser (Chrome, Firefox, etc)and go to Fitbit.com

Log in with your email and password. 

On the activities tab search for the interval session.

Does the information appear here as on the app?

Se you around.

[HollyDz]

It appears to be the same for time and total calories burned but it does not show me move calories or rest calories on the activities tab

Holly

[HollyDz]

Hi there, is there an update on why the calories burned are not tracking correctly?
thank you for your help. 

[JuanFitbit]

@HollyDz , Nice to see you back. I apologize, it seems that I have overlooked your reply. .

In that case, please restart your Charge 4How do I restart my Fitbit device?

Make sure that your time settings are correct on the interval activity.

Sync your Charge 4. 

Then try to record your interval session and sync it again

Hope this helps.

[HollyDz]

Thank you so much Juan. I have rebooted the device and will try again. I will certainly let you know the results.

Holly