Is there a Recall for Charge 4?

[BWinNC]

Is Fitbit going to do a recall due to battery issues on charge 4? It won’t hold a charge and I read we should not allow the all day tracker but how do you count steps I mean why is that option there? My wife has a fit bit for years with no battery issues. So this is defective to me, My wife tried calling fit bit and messaging but just went in circles! If there is a recall let me know

Moderator edit: Updated subject for clarity. 

[JohnnyRow]

Where in the world did you read you should not allow the all day tracker?  You seem to say that option is there, but where?  I don't recall ever seeing it.

[Crazygamer53]

No there is no recall, but there should be.  Yours may not be holding the charge but for myself and others the screen starts to slowly fade and then blacks out completely making the tracker useless.  They were aware of the issue and never alerted their customers to it.  If they had, when I first started to notice the issue I would have reported it then and it would have been

under warranty. Now since it is a few months after the year warranty they are offering a 35% off the regular price of another 

item. I hope your wife’s Charge 4 is still under warranty, but be aware if the screen starts to dim, it won’t be long before 

it totally blacks out and unusable.  

As far as I know, there is no way for it not to track 24/7.  I know that with the Charge 3 I was able to power it down when I wasn’t wearing it but that is not the case with the Charge 4.
Good Luck!

[AndreaFitbit]

Welcome to the Fitbit Community, @BWinNC. Thank you for sharing your Charge 4 recall inquiry @BWinNC.

Currently, there's no a Charge 4 recall. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thank you for your comments @JohnnyRow and @BWinNC. 

Keep on visiting the forums. 

[boinks]

News today, March 3, say there is a fitbit recall. Does it include the charge 4 and if so, how do we move forward?

[AndreaFitbit · Accepted solution]

Thanks for getting back to us and for your question @boinks. Thank you for sharing your question.

The recall is for Fitbit Ionic. There's no recall for any other device. For answers to common questions about the recall, visit our webpage at help.fitbit.com/ionic.  The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Your safety is always our top priority, and we are taking this action out of an abundance of caution. Thank you for your continued support and being a member of the Fitbit family.

[boinks]

Thank you Andrea, I appreciate your quick response.

[AndreaFitbit]

Thanks for getting back to us @boinks. You´re very welcome. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice day.