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Issues Setting Up Wallet Charge 4

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‎01-10-2023 12:36 - last edited on ‎01-12-2023 14:27 by Moderator Alum

‎01-10-2023 12:36 - last edited on ‎01-12-2023 14:27 by Moderator Alum

Hello everyone,

I have Charge 4 and I set up some months ago a PIN for a wallet. My Bank was not compatible, so I could not use it. As I change a Bank, some days ago I tried to access to wallet but it appears Confirming PIN for several minutes and then came the error message: error to connecting to Charge 4.

Since then everytime I have tried it has happened the same.

Could anyone help me please?

Aratz

 

Moderator Edit: Clarified subject

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‎01-12-2023 14:45 - last edited on ‎10-11-2024 08:45 by Fitbit Moderator

‎01-12-2023 14:45 - last edited on ‎10-11-2024 08:45 by Fitbit Moderator

Hi there @SunsetRunner. Welcome to Community Forums.

I appreciate the information shared. I'd recommend you restart your device.

Also check this article, What should I know about using my Fitbit device to make contactless payments?.

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‎01-16-2023 10:21

In response to LucioFitbit

‎01-16-2023 10:21

Thank you @LucioFitbit for your help. 

I restarted the device as you said, but it doesn't work. 

 

Aratz

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‎01-16-2023 17:40 - last edited on ‎10-11-2024 08:45 by Fitbit Moderator

In response to SunsetRunner

‎01-16-2023 17:40 - last edited on ‎10-11-2024 08:45 by Fitbit Moderator

Hi there @SunsetRunner, it's good to have you in the Community.

Thank you for the troubleshooting steps performed. I'd recommend you check the latest Fitbit Firmware and OS of your mobile device, and follow these steps:

1. Delete the Fitbit app from your phone
2. Unpair the tracker from your phone's bluetooth (not the Fitbit app)
3. Restart your phone
4. Connect to wifi
5. Reinstall Fitbit app
6. Pair your device
7. Try again to set up Wallet information.

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