help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

LED lights not working on Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-09-2021 15:15 - last edited on ‎02-10-2021 03:03 by Fitbit Moderator

‎02-09-2021 15:15 - last edited on ‎02-10-2021 03:03 by Fitbit Moderator

The LED lights are no longer visible on my charge 2, have restarted it a few times & theres  no change. No HR/BPM registered or detailed sleep stages. Also a few black lines across the screen.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎02-10-2021 03:05

‎02-10-2021 03:05

@Teddy9 It's great to see that you've visited the Fitbit Community!

 

Let me help you with this. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it (the restart should help with both the heart rate sensor and the screen). Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎02-24-2021 08:38

In response to AlvaroFitbit

‎02-24-2021 08:38

Hi unfortunately I tried what you suggested but it hasn't made any
difference. Any other things I could try?, I would appreciate.
Regards,
Teddy9
Best Answer
0 Votes

‎02-25-2021 10:06

In response to Teddy9

‎02-25-2021 10:06

@Teddy9 thank you for trying my previous suggestions.

 

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes