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Light going out on charge 2

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‎01-28-2019 00:30 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-28-2019 00:30 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I have had my Fitbit for 1.5 years and never had any problems with it until now. Everything works still but I can’t see the screen because the light is going out or something. Is there anyway to replace the light or am I going to have to get a whole new device?😢

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‎01-29-2019 04:10

‎01-29-2019 04:10

@Anikkkat Welcome to the Fitbit Community! It's great to have you here!Sorry to hear that your Charge 2 light isn't working correctly. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

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