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Line on the display

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‎05-20-2019 12:35 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-20-2019 12:35 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

My Fitbit was at half charge when I went to bed. When I woke up it was off, the battery supposedly dead. I plugged it into the charge cord and it turned back on. The problem is now I have a line across the top of the screen. I have reset it.  Its only a year old. 

 

Moderator edit: Subject for clarity 

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‎05-21-2019 11:36

‎05-21-2019 11:36

Hello @Bubbleybear thanks for bringing this to my attention, welcome to our Community Forums!

 

First, I'd like to appreciate your effort and patience with this situation and troubleshooting your device prior posting. I'd like to let you know that our Support team was contacted on your behalf to receive further assistance directly with them. That said, I recommend you to keep an eye to your email inbox, they'll be in touch with you soon.

 

In the meantime they contact you, let me know if you have any additional questions. 

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