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Lines through screen

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‎10-03-2019 07:53 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-03-2019 07:53 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

I received my Fitbit charge 2 for Christmas of 2018. Recently I’ve been experiencing lines through my screen to the point of not being able to understand anything. If someone could point me in the right direction on how to get it fixed or replaced it would be greatly appreciated. 

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‎10-03-2019 17:01

‎10-03-2019 17:01

Jennifer, I just contacted support with the same exact issue.  It started right after I did the firmware update.  It started as lines going through the numbers so you couldn't see them very well. Now the screen is completely dark but still sends data to the phone app. They suggested I restart it, which I did three times and no luck, so because mine was out of warranty they offered a 25% discount on a new one....warranty was 1 year so it sounds like you may be able to get a replacement if you hurry!  Good luck!

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‎10-03-2019 17:01

‎10-03-2019 17:01

Jennifer, I just contacted support with the same exact issue.  It started right after I did the firmware update.  It started as lines going through the numbers so you couldn't see them very well. Now the screen is completely dark but still sends data to the phone app. They suggested I restart it, which I did three times and no luck, so because mine was out of warranty they offered a 25% discount on a new one....warranty was 1 year so it sounds like you may be able to get a replacement if you hurry!  Good luck!

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‎10-04-2019 04:04

In response to Wkenzb4me

‎10-04-2019 04:04

Thank you for your quick response yes I would like to send it back to be replaced or fixed. Where am I sending it to what address. I really enjoy my Fitbit so yes I want to get this done as soon as I can. Thank you 

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‎10-04-2019 06:46

In response to Jennifer56

‎10-04-2019 06:46

Oh sorry Jennifer, I was just letting you know about my experience, I'm not
a Fitbit representative. You'll need to contact customer support for
that...good luck!
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‎10-08-2019 14:36

In response to Wkenzb4me

‎10-08-2019 14:36

Hi I tried to contact customer support and keep getting nothing to help would you have any other address or who else to contact. Thank you 

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