Long time no sync

[Jbarwa]

Hi... I ran out of phone storage and deleted the Fit Bit app. Then, last weekend I wore my FitBit, for the first time in a long time, on a day in the city to try and track steps, mainly. The time was off, though, because it hadn't synced in a long time. I installed the app, logged in, and synced today (exactly 1 week later).  The clock feature updated, but my data from last Saturday never came through. Is it gone?

Thx.

[Rich_Laue]

I guess it would depend on what day your fitbit said last Saturday was. The time was off because the tracker had not synced in a long time. syncing would have updated the Time 

I would expect at least a general step count for the day unless the tracker was still set for a different month. The tracker should remember 7 days of detail and another 27 of days of step totals. 

[Electric123]

No syncing

[SteveH]

@Electric123 The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[SteveH]

@Jbarwa I agree with @Rich_Laue

I would expect your data to be tracked against the day your fitbit was incorrectly set to. You could try to track it down but even if you find it you won't be able to move it to the correct day.

One way to track it down would be via the activity log at https://www.fitbit.com/activities

You can click "today" and specify start and end dates to narrow the search down.

Might be easier to just write it off though and start afresh.

[Electric123]

Thank you.it worked.

[Jbarwa]

Hi, Thanks for trying.  I have searched recent activity and it goes back to a time prior to my more recent sync.  I have looked through history and can't find my day in the city.  It would stand out because it was more steps than I usually achieve.  I can survive without that data, but again, thanks for the ideas.

[Rich_Laue]

@Jbarwa I've called for a moderator to step in and help with the no Sund issue. We should have a response soon.

[GraceGFitbit]

Nice to see that you're digging into the Forums @Jbarwa, let me give you a warm Welcome to our Community. Thanks for stopping by @Rich_Laue and @SteveH!

I think the best for you it's to continue the assistance with our Customer Support team as they have the tools to check you data and provide you an answer more complete. I created a support case on your behalf for further assistance with this.

Thanks for posting and I hope to see you chatting around enjoying the Forums!