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Pairing a Charge 2

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‎01-27-2019 12:36 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-27-2019 12:36 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I am having trouble pairing device. I’m stuck on the “www.fitbit.com/setup” screen, I follow instructions turning it on(while charging). And then it takes me to the “22.53.04” but back to the setup screen... help.

 

 

Moderator edit: updated subject for clarity

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‎01-28-2019 04:20

‎01-28-2019 04:20

@Hcr1 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that you haven't been able to setup your Charge 2. Now that you have charged it you can follow this process to set it up with your computer or phone.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-30-2019 22:04

In response to AlvaroFitbit

‎01-30-2019 22:04

@AlvaroFitbit Yes thank you, so I tried doing this, and I’m still stuck on part 1. I left my Fitbit charged for a whole day, and this thing does not leave the “www.fitbit.com/setup” screen unless it is plug to the charger, could I not be receiving juice to the Fitbit? 

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