Charge 2 not syncing

[jenanne76]

My charge 2 last synced almost 3 hours ago. I've walked through the entire FAQ for problems syncing several times and no luck. I removed the device from my account and tried to add it back on but it won't sync even then. Other bluetooth devices currently are working with my phone. This is so frustrating!

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

One step I don't recommend (unless as a last resort) is to remove the device from your account. Unlike the steps above this can lead to loss of unsynced data.