Steps have not reset at midnight

[Nicki1234]

My step count did not reset at midnight last night, so today's steps are just adding on. I've tried to reset my charge 2 and sync it, but it's still the same. Any ideas on what I can do?

[HeydyF]

Hey @Nicki1234, it is great to see new faces around! Thanks for trying to restart your Charge 2 to fix this. Let me ask you this, please review on your Fitbit account that you have not changed the timezone, and if so, please set the one accord to your region. If everything remains the same, please restart your Charge 2 again and sync it. 

Let me know if that works! 

[Nicki1234]

Hi, I havnt changed timezones so everything is normal there. It has however reset last midnight, so it is working normally again now. I just have a rather large step count for yesterday 😂 but I can live with that. Thank you for your help x



Sent from my Samsung Galaxy smartphone.

[HeydyF]

Thanks @Nicki1234 for your response! Sounds great that your Charge 2 reset itself at midnight after restarting it and is working fine now. 🙂 

Let me know if you have further questions!