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Losing steps when I sync

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‎04-22-2019 13:18 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-22-2019 13:18 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

today I was hiking and when I got home I had almost 30k steps, I synced with my IPhone 8 and it lost over 4K steps. Anybody know why this happened and what I can do to get my steps back?

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‎04-22-2019 23:43

‎04-22-2019 23:43

Do you have Mobile Track on your phone? I'm wondering if your phone tracked less steps than your fitbit and when they synced the mobile track data overrode the fitbit tracked data.

 

 

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‎04-22-2019 23:51

In response to SteveH

‎04-22-2019 23:51

Through the Fitbit app?? Or through another app? 

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‎04-22-2019 23:56

In response to Mountaingirle

‎04-22-2019 23:56

I was wondering if, in the fitbit app, you had Mobile Track showing as a device as well as the Charge 2. If not then this is not a problem.

 

Your problem could also happen though if you use another app to track or record your steps and these overwrite the fitbit data when they sync.

 

Finally, manually logging activities will also overwrite the tracked data.

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