Lost steps

[Gemgems79]

I charged my Fitbit last night after not using for a while I racked up 7688 steps which have now disappeared and not registering anymore steps  help much appreciated x

[RicardoFitbit]

Hello @Gemgems79 thanks for bringing this to my attention, let me give you a hand with this a warm welcome to our Community Forums!

Seems odd that your device is not recording steps. For me to better assist you, can you please let me know if your device is not recording steps at all or not accurately? Also, when was the first time you experienced this situation? I recommend you to restart your device and let me know how it goes. Regarding the steps that disappeared from your account, since you didn't use your Fitbit for a while, it could be that the Fitbit app is outdated. That said, please make sure that the Fitbit app is up to date to avoid any difficulties. 

Looking forward to your reply, please keep me posted. 

[Gemgems79]

Thank you I reset my fibit I never got the lost steps back but it seems to
have rectified the situation thank you

[RicardoFitbit]

You're welcome @Gemgems79 thanks for your reply and update. My apologies for the delay in responding your post.

I'm happy to know that your Charge 2 is now working the way we designed, certainly the situation you experienced was not a common thing but it's nice to see that it was resolved. Please do not hesitate to contact me back if further assistance is required or if you have any additional questions for me to answer. I would like to take the opportunity to suggest you visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure they will be happy to meet you there.

See you around.