05-31-2019
12:15
- last edited on
09-08-2020
15:47
by
MatthewFitbit
05-31-2019
12:15
- last edited on
09-08-2020
15:47
by
MatthewFitbit
For the last 5 days will not sync and since last night has already needed charging twice, losing about 10% per hour
06-02-2019 09:50
06-02-2019 09:50
@PeteStables21 Welcome! It's great to see you around! Sorry for the late reply.
Let me help you with the battery and syncing issues. For the battery issues try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.
To sync your device you can try the following:
Let me know how it goes.
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06-10-2019 11:33
06-10-2019 11:33
Oddly immediately your reply arrived, success with both charge & sync. Until Friday (7 June) all seemed good and now here we are again. Everything has been uninstalled and re-installed so many times now that I have lost count. It is driving me mad!
06-10-2019 11:42
06-10-2019 11:42
I have had the same issues since June 4th. I have tried starting, restarted, forgetting the device on bluetooth, restarting my phone, disconnecting the device, and yet through it all it still cannot find it on my phone nor can I set it up. The device is working normally but the sync and finding it on the app has not worked now for 6 days.