07-18-2020
07:54
- last edited on
09-08-2020
09:14
by
MatthewFitbit
07-18-2020
07:54
- last edited on
09-08-2020
09:14
by
MatthewFitbit
I was driving the other day and my Charge 2 vibrated like I was receiving a notification, but when I looked, it showed the notifications setting. I pressed the button and moved on. It continued to do this a few times over the next couple of hours and then I was wakened by it flickering nonstop between "notifications on" and "notifications off." I could not get it to stop. Support helped me restart it (it needs to be in the charging cradle with the charger plugged in). After a full charge and that reset, I thought I was good to go. It turned out, I was...for about two hours. When I reached back out to support, the response was to purchase a new one. 😞 I have no idea what went wrong and miss my Fitbit. I'm hesitant to just purchase another Fitbit product after this experience (this was my second one) - no explanation or misuse of the product and no resolution to fix it. I'm curious if anyone else has had this experience. Wondering if it is related to an update or something.
07-18-2020 07:56
07-18-2020 07:56
Fitbit is running version 22.58.0