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Charge 2 cracked screen

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‎07-12-2020 06:13 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-12-2020 06:13 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

Loved my fitbit but the screen is cracking at one side. Seems to be wrapping. Can they be replaced

 

 

Moderator Edit: Clarified subject

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‎07-12-2020 10:32 - last edited on ‎07-22-2020 11:50 by Fitbit Moderator

‎07-12-2020 10:32 - last edited on ‎07-22-2020 11:50 by Fitbit Moderator

Hi @Katrinacc  no, these screens can't be replaced. There are third party places that do varioius screen replacements, but it might cost as much as a new device.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-22-2020 11:55

In response to Odyssey13

‎07-22-2020 11:55

@Katrinacc It's great to see that you've visited the Fitbit Community!

 

Let me help you with your damaged Charge 2 screen. As @Odyssey13 said the screen isn't replaceable but I have created a ticket so our Support team can review the issue and see what options they may have for you. They will be assisting you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-22-2020 22:36

In response to AlvaroFitbit

‎07-22-2020 22:36

I also have a cracked screen. The crack runs vertically down nearly the center of the plastic face of the device above the display. The display is fine and functions normally. My concern is if this becomes worse affecting the screen or water gets into the display.

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