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Many problems

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‎08-03-2020 13:32 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

‎08-03-2020 13:32 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

My charge 3 is being very unreliable. When I go into the app it won’t sync, comes up with the pink line and says failed to sync. The only way I can get it to sync is by putting it in the charger and pressing/holding the side button. I’m having to do this every time I want to sync it to my iPhone 6. I am up to date on software updates for both the app and iOS. When I want to track exercise I am given the option of run and then 4 lots of Pilates, even though pilates isn’t one of my chosen exercise shortcuts. I have tried deleting my charge from my profile and resetting it up but this problem came back after a few days of doing that. It also regularly adds more steps on to my daily total (by up to 12,000) and then removes them again. Getting really frustrated because I feel like I spend more time troubleshooting than just using my fitbit like it should work. I only bought it in January of this year too. So it’s not old. Any help? 

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‎08-03-2020 13:43

‎08-03-2020 13:43

I too have experienced where it flashes and vibrates that I have done 10,000 steps but I know it's done a lot less.  Also the activities disappear and it shows up with pilates, why?  I have now noticed that the brightness on the screen is not very bright and now it appears that I have missing lines "pixels" .

Is anyone else experiencing this? 

Going to try and ring the support team.... 

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