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Mapping not working

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‎11-03-2020 08:58 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

‎11-03-2020 08:58 - last edited on ‎11-12-2020 13:03 by Fitbit Moderator

For the last couple of months my fitbit has stopped connecting to my phone and mapping my runs. 

It connects and then disconnects as soon as I start running. The notification that GPS is connected comes up on my phone but no maps are produced and only tracks distance, which differs from when it maps 

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4 REPLIES 4

‎11-03-2020 11:49

‎11-03-2020 11:49

Does the failure occur when the phones screen closes? 

Is the Fitbit app running in the back ground at this time? 

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‎11-03-2020 22:57

In response to Rich_Laue

‎11-03-2020 22:57

Not sure i think that could be the issue as it cuts off pretty quick. Do you know how to fix it? 

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‎11-04-2020 00:19

‎11-04-2020 00:19

It is so frustrating. It all seemed to stop automatically tracking mapping when they did the big update. I am not happy at all.

 

Apparently we need to have the app open on our ph for the mapping to work now. It doesn't always work this way either, and sometimes it doesn't map the entire walk. I hope they fix it soon.

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‎11-04-2020 07:18

In response to Jenknee

‎11-04-2020 07:18

I am having the same issue for the last few months. It's very frustrating. Is there anyway to rectify? 

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