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Melted charging cable

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‎05-13-2020 14:07 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-13-2020 14:07 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

I’ve had 2 original charges from Fitbit, and both of them have looked like they have melted where the 2 prongs are on the charger!

 

Moderator edit: Subject for clarity 

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‎05-19-2020 15:39

‎05-19-2020 15:39

Hi @Ems26, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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